Privacy Policy

What information will we collect about you?

Personal data, or personal information, means any information about an individual from which that individual can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, store, and use the following categories of personal information about you:

• Identity and contact details such as your name, title, billing address, delivery address email address and telephone number.
• If you are submitting an enquiry, we may request data that helps us tailor a response to you regarding our services, for example your date of birth, age or preferred clinic location or (where volunteered by you) information about any medical conditions you have
• Usage and technical data about how you use our website including data about your browsing actions and patterns.
• Type of device, details of connection, such as IP address and other software installed on your device, performance and error details.
• Marketing and communications data.
• Payment details, such as a credit card or debit card information through our Payment Gateway Service Provider.

We collect this information when you register on our site or when you submit a request form. Without your permission, we will not disclose information about your visits to our website – or any other personal information that you may give us – to any third parties.

• We do not request any special categories of personal data about you via our website (for example, details about your race or ethnicity, religious or philosophical beliefs, political opinions or information about your health).

How will we collect and use your personal information

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your personal information when corresponding with us by post, phone, email or otherwise.
• Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also use analytics services providers such as Google.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• where we need to perform the contract we are about to enter into or have entered into with you;
• where we need to communicate with you about our services and to respond to your inquiries;
• where we need to improve our website and personalise your experience;
• where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or
• where we need to comply with a legal or regulatory obligation.

How we store your personal data

We store your personal data securely and take reasonable steps to protect it from unauthorised access, disclosure, or use. We may store your information on servers located in the United States.

Our purposes for using your personal data

We have set out below a description of the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

Where we need to collect your personal data for the purposes set out above, if you fail to provide that data, we may not be able to provide our services to you (for example, responding to a request or query that you submit to us).

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. To learn more about our methods, including how to disable them, view our cookie policy.

Retargeting cookies

These cookies are used to tailor marketing to you and your interests. There are times when we want to reach users of our site to market our services such as our events and clinics. We may use cookies for online retargeting through ad networks and social media, such as Google and Facebook, to help with this.

You can find out how Google uses this cookie and how to reject or delete it by visiting Google’s privacy statement.

There are two types of Facebook cookies which can be added to a user’s browser. One is used to track the performance of our marketing. The other is used to track visits across the whole website. You can discover more about how to manage, reject or delete them by visiting Facebook’s privacy statement.

What about links to third party sites?

For your convenience, our website may offer automatic links (hyperlinks) to third-party websites. We are not responsible for the content of these sites. When you use links to other websites, our privacy policy no longer applies and you should refer to the privacy statement of the website you are accessing via the link.

How will we share and disclose your personal information?

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another lawful basis for doing so.

We may need to share your personal information with the following parties for the relevant purposes set out above:

• Our service providers supplying IT and system administration services and other technical IT services including data analytics.
• Our professional advisors who provide consultancy, legal and accounting services.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Where the third parties we use are data controllers in their own right (for example, the payment processors we use) then they will be required to comply with data protection laws.

International transfers

We (or third parties acting on our behalf) may process some of the information we collect about you in countries outside of the European Economic Area (“EEA”). Where this is the case, we will take the required steps, according to EU commission standards, to ensure appropriate and adequate levels of protection.